Frequently Asked Questions
Most frequent questions and answers
How long does delivery take?
Delivery within Abuja takes 1-2 working days after dispatch. For other cities in Nigeria, delivery usually takes 3-7 working days, depending on your location.
Do you offer wholesale pricing?
Yes — we do offer wholesale or bulk order pricing on select products. Please send us an email at contact@lizaffair.com or WhatsApp us for more information and a quote.
What can I do if there’s a delay in delivery?
If your order hasn’t arrived within the expected timeframe, please contact us via our support email or WhatsApp. We’ll track your order and find a quick solution.
Do you offer free product samples?
No, we do not offer free product samples at Lizaffair Beauty Shop.
What courier do you use for deliveries outside Abuja?
For deliveries outside Abuja, we partner with reliable courier services to ensure safe and timely delivery. Details will be provided at checkout or via our customer support.
Are all your products genuine?
Absolutely. All our skincare and spa products are sourced from trusted manufacturers. We guarantee authenticity and high quality.
What is Lizaffair’s Return Policy?
Returns or exchanges are accepted for unused and unopened products within 24 hours of purchase, provided they are in their original packaging and accompanied by the original receipt.
How can I track my order?
Once your order is dispatched, we’ll send you a tracking number and instructions so you can monitor your delivery’s progress.